Refund policy

Last updated: September 8, 2026. This policy explains cancellations and refunds for purchases from W2MS Web to Mobile Services Inc. (operating as W2MS Software Solutions).

If a signed order form, MSA, or quote states different refund terms, that written agreement controls. Quotes and invoices generated from W2MS tooling reference this policy. This page is not legal advice. Consumer protection laws that cannot be waived still apply where they must.

Business contact

W2MS Web to Mobile Services Inc.
3314 Walker Rd, Windsor, ON N8W 3S1, Canada
info@w2ms.com · Contact form

What we sell

W2MS primarily sells B2B software subscriptions and professional services (MeterSense, Veracta, custom development). Pricing is provided on request; the marketing site does not complete checkout for product licenses by default.

Demos and free account features

Product demos and free marketing-site account features are provided without charge. There is nothing to refund for those services.

Subscription software

• Billing period: as stated on your quote or invoice (monthly, annual, or custom)
• Cancellation: you may cancel renewal by written notice before the next renewal date as specified in your agreement (or at least 30 days before renewal if the agreement is silent)
• Effect of cancellation: access continues through the paid term; we do not prorate unused time unless your agreement says so or applicable law requires it
• Refunds: prepaid subscription fees are generally non-refundable after the service period begins, except (a) where your agreement grants a refund window, (b) we fail to deliver a material contracted feature after a reasonable cure period, or (c) mandatory law requires a refund

Professional services / custom development

Fees for custom software, implementation, or consulting are owed according to milestones or invoices in your statement of work. Deposits are non-refundable once work has started, unless we cancel the engagement without cause or your SOW states otherwise.

How to request a refund or cancel

1. Email info@w2ms.com or use the contact form with subject “Refund” or “Cancel subscription”
2. Include your organization name, invoice or order number, and reason
3. We typically respond within 5 business days

Approved refunds are issued to the original payment method within a reasonable processing time (often 5–15 business days depending on the processor).

Chargebacks

Please contact us before filing a payment dispute so we can help. Unresolved chargebacks may result in suspension of related accounts.

Ontario / Canadian consumer notes

Most W2MS sales are business-to-business. If you are an individual consumer protected by Ontario or other Canadian consumer legislation, statutory rights that cannot be waived remain available to you.

Changes

We may update this policy. The last-updated date will change when we do. Existing signed agreements are not changed by this page alone.